Enquiry
You send the date, the location and the type of event. We work from that — you get a concrete figure, not a follow-up question.
How we work
You are handing us your character — often the only one you have. That is a lot to ask of people you do not know. So here is what we do, before you have to ask.
From enquiry to the end of the booking
Agreeing the character
How does your character behave? Does it speak, or stay silent? What does it not do? If there is a character guide, we work to it. If there is not, we put the essentials in writing beforehand.
Run of show
Appearance blocks laid out along your programme, with breaks in between. Plus: where the changing room is, who is reachable on site, how we get to the costume. You have it in writing before we travel.
The event day
We arrive before the first appearance slot, check the costume for damage and change out of sight. The character is never seen without its head.
During the performance
A handler keeps the path clear and manages photo requests. Performance and break times are kept to, even when things are going well — inside the costume it is considerably warmer than outside and visibility is poor.
Afterwards
After every booking we sanitise the costume — alcohol misting, a short dry with ventilation. That is always included, not an add-on. On request, a short condition report as well: what has taken a beating, and what should be repaired soon.
What we need from you
- A closed room, ideally near where the performance takes place.
- No windows — or windows with blinds that close.
- A water supply and a power socket.
- A contact person who is reachable during the performance.
- The costume itself — we bring none and hire none out.
Why out of sight: a mascot without its head destroys the character for anyone who sees it. So we never change where guests can look, and we take breaks out of view as well.
Still unclear?
Anything not covered here we will answer directly. Add the date and location and you get the answer and the price in one.
Write to us